So you have some questions…

At true friend we love education, and questions are some of our favorite ways to connect. Here are some answers to commonly asked questions. If your question isn’t here, text us! at 615-797-8222

General Questions

What types of veterinary services do you offer?

We provide general practice low-stress veterinary care within our office at 137 Alpha Drive, Franklin TN 37064. We provide wellness, urgent care, surgical, outpatient hospitalization, and dentistry with radiographs. We also provide behavioral consultation for pets with fear, anxiety, or aggression. We are hoping to re-expand to home care in late 2026.

How do you handle fearful animals?

We are a low-stress handling clinic, meaning that we take our time with each individual animal and work with you to create a treatment plan that is just right for them.

What makes you different?

We combine a low-stress handling philosophy with a passion for collaborative care. This means your voice will be heard and we will make the best plan for your pet and your family together.

 House-Call Questions:

  • Before Your Appointment: Dr. Peeler will review your pet’s medical history and the new pet form you’ve completed. This helps her understand your pet’s background and specific needs.

    During the Appointment: We’ll take the time to calmly and gently get to know both you and your pet. Our goal is to create a stress-free environment, so we will never rush your pet into any procedures.

    What Makes a House Call Unique: A house call allows Dr. Peeler and our team to focus exclusively on you and your pet without the distractions of a busy clinic. We aim to provide personalized attention and ensure all your questions are answered. We will spend as much time as needed to make sure you feel comfortable and informed.

    After Your Appointment: You will receive a visit summary and care instructions via email. Dr. Peeler is also available for follow-up questions through chat or email, ensuring ongoing support for you and your pet.

  • Please see our services page for our transparent schedule of fees. We are unique in our prices in that we do not charge extra for larger or aggressive pets.

    We charge a base fee for each type of appointment. Some appointments may have additional fees for additional time spent, but we will communicate these fees with you openly and in person.

    We will never leave you confused or frustrated about what you paid, and we promise to ensure you get high quality service every time.

  • If your pet requires extra support to feel comfortable during veterinary visits, that’s where True Friend can assist!

    We collaborate closely with your primary veterinarian to provide additional care and support, especially for pets who may be anxious or need extra attention. While your primary care veterinarian handles services such as vaccinations, radiographs (x-rays), surgeries, dental cleanings, and other procedures, True Friend focuses on your pet’s comfort and well-being.

    Our role is to examine your pet, develop a tailored treatment plan, and work alongside your primary veterinarian to ensure a seamless experience. This way, your pet will be well-prepared and comfortable for any additional care they may need from your primary veterinarian.

    If your primary vet wants more information about our services, have them reach out to us by text at 615-797-8222

  • Dr. Peeler services Williamson County and surrounding areas. Travel fees are determined by distance.

    If you are greater than 45 minutes from Williamson County Library, travel will be determined on a case by case basis.

    Please do not hesitate to reach out to us if you are unsure if we come to your area, we are happy to let you know of other great veterinarians in your area.

 In-Home Euthanasia

  • In-home euthanasia allows your pet to pass peacefully in their familiar environment, surrounded by their loved ones. Prior to the appointment, Dr. Peeler or a True Friend team member will discuss the details with you, ensuring you understand the process and have arranged for aftercare. Upon arrival, Dr. Peeler will spend time getting to know you and your pet, explain the euthanasia procedure, and make sure both you and your pet are comfortable before proceeding. The goal is to provide a serene and compassionate experience for both you and your pet.

    1. Reach Out Early: Contact us if you think in-home euthanasia may be right for your dog, even if it is not yet time. It is never too early! Early communication allows us to support you and guide you through each step of this emotional process.

    2. Request a pre-appointment consult: If you are in need of counseling during this process, please let us know and request a free 15 minute remote quality of life consult. We can call you to walk you through this difficult process, and help with decision making.

    3. Schedule Your Appointment: Please send us a text or submit a request through our website. We are often able to offer evening and weekend appointments at no extra cost to accommodate your needs. Appointment availability is based on Dr. Peeler's schedule, so please text us for availability information.

    4. Arrange Aftercare: We are here to help guide your aftercare choices, though we allow each client the power to chose their aftercare provider, ensuring they are educated of all their options.
      For the easiest care, we recommend Faithful Companion (615) 610-7777 for cremation services. They provide personal pick up, a selection of urns and sentimental items, and will return your loved one to you within 24 hours. Please schedule their pickup 1-2 hours after our appointment time to allow ample time.
      If you prefer burial, please let us know and consult local regulations before our arrival.

    5. Prepare for Our Arrival: Set up a calm and comfortable space for your pet in their preferred area (indoor, outdoor, porch, etc.), and include their favorite things -- toys, people, or other animals. If your pet is still eating, please bring their favorite treats & save some for us to give during the appointment -- hint: this is the perfect time for chocolate.
      Inform us of any specific ways your pet likes to be approached so that Dr. Peeler can ensure they feel at ease.

    6. Focus on Your Pet: Dr. Peeler will manage all aspects of the appointment, allowing you to focus on providing comfort to your pet. She will take the necessary time to ensure both you and your pet are at peace with your decision and the process.

  • This is a very personal decision. Dr. Peeler recommends that this decision is made on a case by case basis. Please request a free pre-appointment call to discuss if you are unsure.

  • Yes, most medications prescribed to your pet by a veterinarian are okay to give prior to a euthanasia appointment.

    Please contact us if your pet has been taking CBD long term and do not administer any medications not prescribed to them.

  • That is totally normal. This is a difficult decision that does not come naturally to anyone. Please reach out to us to discuss a pre-appointment consultation. We will also discuss the decision prior to your appointment.

  • We do not charge booking fees, and we do not charge cancellation fees. We believe in taking care of pets and their people foremost, and providing grace and empathy for these situations. If you need to cancel your appointment for any reason, including death of your pet, please message us promptly.

Senior, Palliative, or Hospice Care for Animals

  • It is not necessary to define which plan you want prior to our appointment. We think the earlier the better, we promote preventative care for our seniors, helping you to decide on what the best plan is for your pet.

    1. For Senior Care: Contact us if you want to develop a personalized plan for your aging pet to promote wellness, prevent illness, and extend their life. Senior care involves regular health assessments and proactive management to maintain your pet’s well-being.

    2. For Palliative Care: Contact us if your pet has a terminal or serious illness such as chronic kidney disease, cancer, congestive heart failure, or degenerative joint disease. We can help manage symptoms and improve your pet's quality of life.

    3. For Hospice Care: For when your pet’s condition is terminal, and you wish to provide end-of-life comfort and support in their familiar environment. Hospice care focuses on ensuring a comfort focused, peaceful, and dignified passing.

  • Palliative care for animals is specialized care aimed at improving the quality of life for pets with serious or terminal conditions. This type of care focuses on relieving symptoms, managing pain, and addressing stress related to the illness. The goal is to enhance comfort and overall well-being for both the pet and their family. In veterinary medicine, palliative care supports aging pets or those with debilitating conditions, helping them live more comfortably and maintain a good quality of life

    1. Senior Care: Involves regular check-ups, health monitoring, and preventive measures to address age-related conditions and enhance quality of life.

    2. Palliative Care: Includes pain management, symptom control, nutritional support, and comfort measures. We address pharmaceutical needs, enrichment, and therapeutic requirements to balance your pet's needs with your family’s preferences.

    3. Hospice Care: Focuses on providing comfort and managing end-of-life symptoms. Services include pain relief, supportive care, and emotional support to both you and your pet.

    1. Pre-Consultation: We call you to discuss your basic needs, wants, and expectations for care of your senior pet. We also request records from any veterinarians who have seen your pet in the last 2-3 years.

    2. Initial Consultation: We assess your pet’s condition, discuss your goals, and create a customized care plan tailored to their needs and your family’s preferences.

    3. Care Plan Implementation: We deliver ongoing care based on the plan, including regular visits or consultations as needed. We have packages available for concierge care for animals needing more in-depth care.

    4. Monitoring and Adjustments: We monitor your pet’s condition, adjusting the care plan to ensure continued comfort and support.

    5. Support for You: We provide guidance and emotional support throughout the process, helping you navigate the challenges of providing specialized care and making difficult decisions for your pet.

Remote Care Consultations

  • Having two veterinarians involved can provide a more comprehensive approach to your pet’s care. Your primary veterinarian focuses on the hands-on, day-to-day medical care and treatment. Our Veterinary Care Consultations offer additional expertise and guidance, particularly for complex or difficult cases. This collaboration ensures that you receive well-rounded advice and support tailored to your pet’s specific needs and your goals.

    1. Comprehensive Insight: We provide a detailed analysis of your pet’s condition, helping to clarify complex medical information and offering a broader perspective on treatment options

    2. Informed Decision-Making: By understanding your goals and preferences, we help tailor a care plan that aligns with your wishes, reducing the likelihood of unnecessary or unwanted diagnostic tests.

    3. Expert Guidance: Our service brings additional specialized knowledge to your pet’s care, ensuring that all possible options and outcomes are considered.

    4. Whole-Family Approach: We work with your primary veterinarian to create a cohesive care plan, integrating their hands-on treatment with our strategic advice. We also consider your family's needs and limitations, optimizing your pet's care.

  • By providing detailed consultations based on your goals and your pet’s condition, we help to focus on the most relevant and beneficial diagnostic tests and treatments. This targeted approach minimizes the likelihood of performing tests or procedures that may not contribute to improving your pet’s quality of life or may not align with your preferences, ultimately saving you time and money.

    The cost of our service reflects the value of expert guidance and the comprehensive support we provide. By helping you make informed decisions, we aim to:

    • Enhance Quality of Life: Ensure that your pet’s care is aligned with their needs and your goals, leading to better outcomes and comfort.

    • Provide Peace of Mind: Offer clarity and reassurance during difficult decision-making processes, knowing that you have considered all options.

    • Optimize Care: Help avoid unnecessary expenses by focusing on effective and personalized treatment strategies.

  • Our consultations involve a thorough review of your pet’s medical history, current condition, and treatment options. If we are able, we receive guidance from your primary veterinarian on previously pursued care. We walk you through a comprehensive overview of all possible approaches, helping you understand the potential benefits and limitations of each option. This complete picture allows you to make well-informed decisions about your pet’s care, ensuring that every aspect is considered.

  • Send them our information, or send us a joint email! We are thrilled to collaborate with vets on decision making, and we want to support your relationship with them. Our email is reception@truefriendvet.com